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FAQs

If you have any questions, please do not hesitate to contact us through our contact form or by email: info@virtwayevents.com

Of course! Our avatars are highly optimized and some of the best on the market. Here’s how it works!

This depends on the device you use to access the platform. You can click your mouse on the screen to where you want the avatar to go, or use the arrow keys on your keyboard. You also have the option to use AWSD or a combination of all! For mobile devices and tablets, you have a joypad in the lower left corner of your screen that you can use.

Up to 1000 in the same room, 2000 in the same scene (cloned rooms), and up to 2400 in your own whole world.

We can provide users the option to access via browser using Cloud Gaming Technology without needing to download anything. But, we recommend using the native app for the best experience. 

We use our own 3D technology to offer each user a quality experience. The voice-over IP technology works like a walkie-talkie and the audio is spatial. So the whole experience of talking and listening is just like in real life. All you need is a headset with a microphone to communicate in the virtual world.

Recommended connection specifications:

  • 3 Mbits download speed for normal users
  • At least 20 Mbits download speed for speakers who want to share their screen or webcam with the audience.

Via a URL we can provide or by downloading from your app store by searching Virtway Events. For mobile devices, we recommend iPhone 5 or newer and Android 5.0 or newer. For PC and Mac users, there is no requirement. We use AWS to host the technology.

Of course. We recommend signing up for one of our demos to see the full potential. Just fill out the contact form on the home page and you will receive a personal invitation for a demo with someone from our sales team. 

Yes, we use our own technology to track all user interactions. You can track participation and get detailed information like scenes visited, content interactions, VOIP usage, etc. Additionally, we have metrics for individual stands as well.

Yes, the Virtway Events app works on mobile devices, tablets, and desktop computers.

Yes, but it is a process that takes time because our avatars are highly optimized on all devices. It is important to submit an order well enough in advance for it to be finished before your event. We can add logos or text on top of already created clothing or you can request clothing or accessories made from scratch.

No, with a mobile device, tablet, PC or MAC, you can download the app and enter our 3D virtual world directly.

Yes, we can provide you with an API for it to be a single record.

We meet most, if not all, security requirements with built-in proxies and firewalls. We are GDPR compliant.

The platform’s user interface is available in English, Spanish, French, and Italian.

Our prices are specific to each event. If you would like to see a customized or estimated price list, please do not hesitate to contact our sales team for assistance. We also offer subscription pricing for 24/7 access.

To have access to your own private virtual world on a regular basis, you only have to sign up for the subscription plans that best suits your needs.

No, Linux is the only Operative System where the platform does not work.

Yes. The degree of personalization is quite high thanks to our web content manager. There is always a structure that is necessary for us to manage, in order to prevent performance issues, but different types of content, screens, stands, images, etc. can be customized to your liking with content.

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